How can we help?

Yes. Chats, voice notes, calls, groups and status are free. You only pay for your own data or Wi-Fi. Businesses pay for extras like ads and bulk messages.

Download DOE, enter your phone number and type the 6-digit code we send by SMS. Then add your name and, if you like, a photo.

Check the number and your network, wait a minute, then ask for a new code. Each code works for 5 minutes. Still nothing? Email support with your number.

Let DOE see your contacts. It checks scrambled copies of the numbers, not your address book, and shows who is already here. Invite the rest.

Yes. Open DOE Web in your browser. On your phone go to You → Linked computers and scan the QR code. Your phone can log the computer out at any time.

Yes. Go to You → Language and pick Naijá. Every screen changes at once.

One tick: sent. Two ticks: delivered to their phone. Two coloured ticks: read.

Yes. Messages wait on your phone and send by themselves, in order, as soon as the network returns.

In Chats, start a new group, pick the people and give it a name. Admins can add and remove members and make other admins.

Open Updates and add a photo or text. It disappears after 24 hours.

Turn on You → Data saver. Photos and voice notes from others then wait until you tap them. Photos you send are already made small.

Your chats live only on your phone. Turn on You → Chat backup to save an encrypted copy to your Google Drive every day on Wi-Fi. Sign in on a new phone and restore it.

Open the chat and tap the phone button. Calls use little data and are encrypted on the way.

No. Personal and group messages are locked on your phone before they leave it, and only the phones in the chat can open them. Our servers pass them along and delete them once delivered.

Open the chat, tap their name, then Block or Report. Blocked people can’t message you or see your status, and they aren’t told. A report shares their last 5 messages with our safety team.

Tap their name, then Safety number. If the number matches on both phones, no one sits between you.

DOE staff never ask for money, your PIN or a login code. Be careful with anyone who rushes you to pay. Block and report them.

It holds promotions and bulk messages until you want them. Login codes, receipts and delivery updates still arrive. Turn it on in You → Ads and Do Not Disturb.

Ads only appear in public places like Updates and Discover, never inside your chats, and only for kinds you switched on. Tap “Why am I seeing this?” or change them in You → Ads and Do Not Disturb.

Get a new SIM with the same number, sign in to DOE on the new phone and restore your chat backup. If you can’t get in, email support. Never share your code with anyone.

Send money like a message, request it, split bills and buy airtime or electricity, all inside your chats. It is coming soon in Nigeria.

A partner bank licensed by the Central Bank of Nigeria opens your wallet and holds the money. DOE never holds your money and never gives loans.

People verified with a Nigerian BVN or NIN. It goes by the country of your ID, not your phone number. Everyone else sees one waitlist line in You and hears from us when it opens.

Verified with BVN or NIN: ₦200,000 a day. Verified with both: ₦5,000,000 a day. The app shows how much you have left today.

Pay by card, bank transfer or USSD from Add money, or send to your wallet’s own account number from any bank or app.

The bank hasn’t confirmed yet. The receipt updates by itself and you won’t be charged twice. Still waiting after a day? Contact support with the receipt.

Every payment needs your 4-digit PIN. Never share it: DOE staff will never ask for it. Change it in Wallet → Payment PIN.

Yes. Open the Business tab to set up a free profile and catalogue. Customers message you like any chat, and your team can share the inbox.

In the business console, copy the website chat code and paste it into your site. Visitors chat with you there and their messages land in your DOE inbox.

In your business desk, choose Get the verified tick and send your CAC or other registration number. DOE staff usually check it within 2 working days.